Supervisor, Student Services

US-IL-Chicago
Job ID
2017-95232
Institution
Chamberlain College of Nursing
Department
Student Services
Employment Type
Regular Full-Time
FLSA Status
Exempt

Opportunity at a Glance

At Chamberlain College of Nursing, we believe if we take extraordinary care of our students, we will graduate extraordinary nurses and healthcare professionals who can have a significant and positive impact on healthcare around the world.

 

If you have a passion for guiding others to success, especially in Higher Education, the Supervisor, Student Services, may be the opportunity for you. As the Supervisor, you will be responsible for overseeing the day-to-day operations of the academic advising and the student finance process.  The Supervisor assigns and oversees the completion of the Student Support Advisors daily workload and resolves student issues when they are escalated for special handling.  As a leader of the team, the Supervisor will acts as a subject matter expert in support of the Student Support Advisors.

 

Responsibilities

 

As the Supervisor, Student Services, you will:

 

  • Lead the day-to-day operations of the team to ensure the efficient delivery of services to students in accordance with Service Level Agreements.
  • Monitor operations to ensure practices are in compliance with federal, state and accreditation and corporate regulations.
  • Evaluate the performance of SSAs, including monitoring phone and case quality and employee coaching and development. Ensure that team members know and understand their responsibilities, authorities and accountabilities.
  • Monitor team performance.
  • Provide manager with tracking, reporting and assessment of outcomes.
  • Serve as the escalation point for students as necessary. Respond to and resolve escalated student issues in a timely manner. Provide information regarding resolution to students and also to any employee involved in handling the student issue.
  • Evaluate and review current student service practices and processes. Develop and implements continuous improvements for department.
  • Complete other duties as assigned.

 

Qualifications

 

Critical features of this job are described under Essential Duties and Responsibilities. They may be, however, subject to change at any time due to reasonable accommodation or other reasons.

  • Bachelor’s degree required, Master’s degree preferred.
  • Minimum of 2-4 years of student service experience, at least some of which should be in a supervisory capacity, to include academic advising, student finance or a combination.
  • Working knowledge of Title IV regulations.
  • Excellent written and verbal communications and customer service skills.
  • PC skills in Microsoft office, database and internet applications.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

 

Who We Are

Chamberlain University is a rapidly-expanding university rich with opportunities for growth and offering competitive wages and benefits. If you enjoy being a part of an exciting team and working in a collaborative, dynamic environment, then Chamberlain University might be right for you.

Through Chamberlain Care®, we believe in taking care of those who take care of others. We offer a wide range of benefits that are intended to meet the diverse needs of our colleagues. Whether it's advancing your career, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefit offerings can help you reach your goals.

As an educational organization, we also support and encourage colleagues to further their educations by offering tuition assistance and seminars through our Leadership Development Center.

If you are ready to join an institution like ours, we welcome you to apply.

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