• Technical & Simulator Support Specialist

    Location US-TX-San Antonio
    Job ID
    2018-106314
    Institution
    Chamberlain College of Nursing
    Department
    Information Technology
    Employment Type
    Regular Full-Time
    FLSA Status
    U.S. - Exempt
  • Opportunity at a Glance

    In your role as the Technical & Simulation Support Specialist you provide Tier 2 support, utilizing your advanced technical skills and knowledge of classroom support and back office operations. You perform end-user support duties, maintain and support campus devices, and assist students and faculty with their utilization of technology at the campus and associated campuses/remote locations. Additionally, you are responsible for providing an intermediate level of technical support to the SimCare center.

    Responsibilities

     IT Support:

    • Provide Tier 1 & 2 support to the campus and associated campuses/remote locations.
    • Coordinate daily inspections of classroom equipment and processes repair tickets accordingly.
    • Build images and software packages to deploy.
    • Assist Student Workers and Support Tech I with Student Help Desk support issues.
    • Assist in the supervision of Student Workers and/or temporary workers.
    • Ensure lab equipment is meeting the requirements of the Academic delivery.
    • Assist in maintaining lab security of equipment and software at all sites.
    • Assist with network, sever, and telecommunication support. 
    • Follow standard operating guides and ensures compliance.
    • Participate in training and evaluative sessions and recommends methods to improve lab environments.
    • Perform troubleshooting and support functions for staff, students, and faculty.
    • Act as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

    SimCare Support:

    • Requires approximately 10 hours per week
    • Respond to requests, service calls and equipment setup assistance on short notice.
    • Attend and support all Simlab on-site training, webinars and conferences.
    • Ensure all equipment is setup and is in good working order.
    • Should be able to provide intermediate level of support.

    Qualifications

    • Associate’s degree in a technical field preferred.
    • 2 years’ experience with desktop support or in a help desk.
    • 2 years’ experience with Microsoft Active Directory in a large network environment.
    • Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training.
    • MCP and A+ certification desired.
    • Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
    • Advanced PC troubleshooting skills.
    • Good working knowledge with hardware/software installation in a network environment.
    • Entry level experience with networking, data, and voice systems.
    • Knowledge of printer troubleshooting and repair.
    • Experience with classroom equipment a plus.
    • This position may require occasional evening and weekend work.
    • Ability to lift up to 50 lbs.


    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    Chamberlain University is a rapidly-expanding university rich with opportunities for growth and offering competitive wages and benefits. If you enjoy being a part of an exciting team and working in a collaborative, dynamic environment, then Chamberlain University might be right for you.

    Through Chamberlain Care®, we believe in taking care of those who take care of others. We offer a wide range of benefits that are intended to meet the diverse needs of our colleagues. Whether it's advancing your career, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefit offerings can help you reach your goals.

    As an educational organization, we also support and encourage colleagues to further their educations by offering tuition assistance and seminars through our Leadership Development Center.

    If you are ready to join an institution like ours, we welcome you to apply.

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